I’ve been working for a Heating Ventilation and Air Conditioning or HVAC company. Unfortuantely, I have no intention to mention its name because this is not an advertisement of sorts. The purpose of this article I am writing is to talk about the software our company is using and how it improved the service we provide. This software is called Smart Service. It is a software that contains various features like iFleet and QuickBooks, which improves the schedules, appointments and documentation of the company. This would in turn improve our company’s service and productivity. But if you read the contents of this link: service dispatch software, you will see that the benefits are much more.
Smart Service not only organizes and schedules appointments digitally but also keeps and records important documents digitally. With this, we are able to eliminate the costs of printing as well as reduce the time needed to complete certain paperwork. It also helps provide the right direction and direct field workers to quickest way to navigate, which then help reduce the cost in fuel. So basically, this wonderful tool helps our company reduce its expenses while at the same time help provide exemplary customer service.
The owner of the company I work for once told us that he really loves this tool. This isn’t a surprising thing because other thant the above mentioned benefits, Smart Service offers accurate time tracing, which tracks not only workers but also the job order. Thus, speeding up what used to be slow billing cycle. Furthermore, the accurate tracking feature of Smart Service also allows the office and the field to have accurate updates. So if necessary, workers can share updates and exchange information.
There are many more benefits Smart Service software can offer. Surely, businessmen would love to know what these other benefits are.
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